Shipping, Returns & Refunds

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@sonofbrooklyn.com.

Shipping

To return your product, you should mail your product to: 11201 Ed Brown Rd Charlotte, North Carolina 28273

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Non-Cancellable or Refundable Goods (What you can’t send back)

Unfortunately, some items are non-cancellable and non-refundable:

• Anything that’s made to your specific requirements (ie: outside of standard customization options offered to all customers), is personalized or otherwise can't be resold due to a bespoke element.
• Perishable products (like food or flowers).
• Creative pieces that are specially commissioned when you place an order, like art, sculpture and ceramics.
• Personal items sold with a hygiene seal (like cosmetics or underwear) where the seal is broken.

A “non-cancellable” should be mentioned in the non-cancellable products description. To avoid disappointment, please check whether an item is cancellable or non-cancellable before ordering.